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Fractal ID
Getting Started
10
Who is Fractal and what is Fractal ID?
What is the benefit of Fractal ID?
Why does KYC matter?
What is the difference between my ID and DID?
Will I receive emails or other communication from Fractal?
View all 10
KYB
5
What are the equivalent USA documents?
What are the requested documents for the KYB onboarding?
What is a Commercial register extract?
What is an Articles of Association?
What is a Shareholders list?
Proof of identity
7
What types of identification documents do you accept?
What should I do if I don't have any accepted identification document?
How do I make sure the quality of my ID document is good enough?
What happens if my ID document can't be read automatically?
Which page of my passport should I upload?
View all 7
Proof of address
7
What are acceptable types of Proof of Addresses?
Why can't I provide my Identification Document as a Proof of Address?
Why do I need to provide my Proof of Address?
What are the requirements for an acceptable Proof of Address?
What should I do if I can't provide a Proof of Address confirming my current residency?
View all 7
Liveness selfie
3
Why do I have to take a liveness selfie?
What should I do if I see a "liveness error" screen?
What should I do, if I can't successfully pass liveness detection?
Wallet check
2
Can I enter multiple wallet addresses?
Can I enter other than ETH, BIT, ERC20 wallet addresses?
After verification
4
Where can I see the status of my verification?
How does Fractal get in touch with me if there are any doubts regarding my verification?
What should I do if Fractal asks me to take further action on my verification?
Do I have direct access to all services after my verification is successfully completed?
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Help Desk Software
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