Fractal ID
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Knowledge base
Fractal ID
Getting Started
10
Who is Fractal and what is Fractal ID?
What is the benefit of Fractal ID?
Why does KYC matter?
What is the difference between my ID and DID?
Will I receive emails or other communication from Fractal?
See all 10 articles
KYB
5
What are the equivalent USA documents?
What are the requested documents for the KYB onboarding?
What is a Commercial register extract?
What is an Articles of Association?
What is a Shareholders list?
Proof of identity
7
What types of identification documents do you accept?
What should I do if I don't have any accepted identification document?
How do I make sure the quality of my ID document is good enough?
What happens if my ID document can't be read automatically?
Which page of my passport should I upload?
See all 7 articles
Proof of address
7
What are acceptable types of Proof of Addresses?
Why can't I provide my Identification Document as a Proof of Address?
Why do I need to provide my Proof of Address?
What are the requirements for an acceptable Proof of Address?
What should I do if I can't provide a Proof of Address confirming my current residency?
See all 7 articles
Liveness selfie
3
Why do I have to take a liveness selfie?
What should I do if I see a "liveness error" screen?
What should I do, if I can't successfully pass liveness detection?
Wallet check
2
Can I enter multiple wallet addresses?
Can I enter other than ETH, BIT, ERC20 wallet addresses?
After verification
4
Where can I see the status of my verification?
How does Fractal get in touch with me if there are any doubts regarding my verification?
What should I do if Fractal asks me to take further action on my verification?
Do I have direct access to all services after my verification is successfully completed?
Fractal Protocol
Fractal Protocol
6
What is the Fractal Protocol?
How can I get started?
When will the FCL token be tradable?
How do I receive FCL tokens? What is minting?
What is being recorded by the wallet?
See all 6 articles
FCL Bridge
7
What do I need to know about the bridge?
How can I transfer my tokens with the bridge?
Why can't FCL be bridged to Ethereum yet?
Can I use an address from one exchange to transfer my FCL tokens directly?
Which wallet should I use to transfer my tokens?
See all 7 articles
FCL Incentive Model
4
Why am I not receiving the amount of the rewards I used to?
How can I qualify myself for the KYC rewards?
If I update my wallet address in my Fractal ID account, will I receive my KYC rewards in it?
I don't see the KYC rewards in my wallet. What should I do?
Staking
13
Where can I stake FCL?
How can I stake FCL?
What is the pool size?
Is there a minimum/maximum pool deposit?
Why is the price In SushiSwap different from the ETH-FCL?
See all 13 articles
Fractal Wallet
Fractal Wallet
7
What is Fractal Wallet?
Where can I download the Fractal Wallet?
What is a credential?
How do I earn $FCL?
How do I transfer $FCL to another address or sell my $FCL rewards?
See all 7 articles
Legal
Data Privacy
9
How is Fractal making sure my data is protected?
What rights do I have regarding my data?
What should I do if I want my data to be deleted?
Who has access to my data?
Is Fractal compliant with the GDPR?
See all 9 articles
Developer
Developer
4
Where can I find updates on what the engineering team is building at the moment?
Where can I find the documentation for integrating Fractal ID?
Does Fractal ID have a sandbox environment?
How can I get access to Fractal ID’s API?
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Help Desk Software
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