Fractal ID
Welcome
Login
How can we help you today?
Enter your search term here...
Search
Contact us now
Home
Solutions
Knowledge base
Fractal ID
Getting Started
10
Who is Fractal and what is Fractal ID?
What is the benefit of Fractal ID?
Why does KYC matter?
What is the difference between my ID and DID?
Will I receive emails or other communication from Fractal?
See all 10 articles
KYB
5
What are the equivalent USA documents?
What are the requested documents for the KYB onboarding?
What is a Commercial register extract?
What is an Articles of Association?
What is a Shareholders list?
Proof of identity
7
What types of identification documents do you accept?
What should I do if I don't have any accepted identification document?
How do I make sure the quality of my ID document is good enough?
What happens if my ID document can't be read automatically?
Which page of my passport should I upload?
See all 7 articles
Proof of address
7
What are acceptable types of Proof of Addresses?
Why can't I provide my Identification Document as a Proof of Address?
Why do I need to provide my Proof of Address?
What are the requirements for an acceptable Proof of Address?
What should I do if I can't provide a Proof of Address confirming my current residency?
See all 7 articles
Liveness selfie
3
Why do I have to take a liveness selfie?
What should I do if I see a "liveness error" screen?
What should I do, if I can't successfully pass liveness detection?
Wallet check
2
Can I enter multiple wallet addresses?
Can I enter other than ETH, BIT, ERC20 wallet addresses?
After verification
4
Where can I see the status of my verification?
How does Fractal get in touch with me if there are any doubts regarding my verification?
What should I do if Fractal asks me to take further action on my verification?
Do I have direct access to all services after my verification is successfully completed?
Legal
Data Privacy
9
How is Fractal making sure my data is protected?
What rights do I have regarding my data?
What should I do if I want my data to be deleted?
Who has access to my data?
Is Fractal compliant with the GDPR?
See all 9 articles
Developer
Developer
4
Where can I find updates on what the engineering team is building at the moment?
Where can I find the documentation for integrating Fractal ID?
Does Fractal ID have a sandbox environment?
How can I get access to Fractal ID’s API?
Contact us
Help Desk Software
by Freshdesk